Returns Procedure
We hope that your order will be to your complete satisfaction, however if you are not happy with your purchase for any reason we offer a no-quibble 30 days returns policy. Please contact us within 30 days at info@giftsfromhandpicked.co.uk or 01522 695 314.
Returns, unless defective, damaged or not as specified on your order confirmation, are returned at your own expense. We recommend that you return any items via a fully trackable delivery service. Refunds cannot be issued if a returned order has been lost in transit and fails to reach us. Proof of postage alone is not proof of receipt unfortunately.
When returning any goods please include a copy of your invoice or a note detailing your order details and send this inside the securely wrapped parcel, this way we can refund you accordingly.
Items must be returned unused and in a re-selable condition, with the original swing tags and packaging attached, exactly as received. If received damaged we may make a deduction from your refund for loss in value of the goods.
Under the Consumer Rights Directive (CRD), you are entitled to return an order for a refund, providing you are returning your entire order and you have informed us in writing within 14 working days of receiving it. Please note, we do not cover return postage. Return postage via an appropriate service as stated above is the responsibility of the buyer. We also deduct outgoing postage where purchased, if upgraded and you are returning for any other reason but defective, damaged or not as specified on your order confirmation we are not obliged to process a full refund for this postage. If your order shipping is upgraded by us or you qualify for free delivery we can offer a full refund.
We aim to issue a refund within 2 working days of receiving a return and you will receive an email to confirm the refund has been issued.
In the unlikely event that your order has been received faulty, damaged or not as ordered we will arrange with you to have the item either returned or disposed of. If a replacement item* is required this will be sent out free of any delivery charge. If an item has arrived damaged please do not dispose of it before contacting us. We will not be able to issue a refund or send out a replacement without photographic evidence of the damaged item.
If you have entered your delivery details incorrectly we can arrange re delivery to the correct address but do so at your own expense. If a parcel is returned to us by the Post Office or one of our courier firms due to an incorrect address we can arrange re delivery to the correct address for payment of a further shipping charge.
*International Orders Only - we can sometimes only issue a refund on items that have arrived damaged, we are sometimes unable to send out replacements. Please get in touch with us about this for further information.
All goods should be returned to:
Giftsfromhandpicked Returns Department, Unit 3 Sadler Court, Sadler Road, Lincoln, LN6 3RG
Most refunds take 5-10 working days depending on Payment method